The Impact of Long-Term Staff on Client Satisfaction

At Victorian Hearing, we consider our team to be like family. We love what we do, are supportive, and genuinely enjoy helping others hear. With nearly two decades of service to our community, we take pride in the longevity of our staff, which has enabled us to build meaningful, long-term relationships with our clients and deliver exceptional care. Our commitment to nurturing and sustaining these relationships truly sets us apart.
This is reflected in our long-term team members—Patrice, Amy, Nicole, and Gyneth—who have each been with Victorian Hearing for over a decade. They are more than just experts in the industry; they are trusted partners in our clients’ hearing journeys, providing continuity from initial consultations to long-term aftercare. Their dedication is a testament to the value of long-term audiological care. So, what makes these relationships so important?

Trusted Audiology Care

Harvard Business Review by Paul Zak on The Neuroscience of Trust (2017) revealed that compared with people at low-trust companies, people at high-trust companies report: 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives, 40% less burnout.
These findings are particularly relevant in healthcare settings, where trust between clients and providers can directly influence treatment outcomes. At Victorian Hearing, our team’s longevity fosters an environment of trust, ensuring clients feel secure in the audiology care they receive.

The Benefits of Personalised Care

A key advantage of staff longevity is the ability to provide highly personalised care. For example, Patrice and Nicole have worked with many of their clients for over a decade. Their familiarity with each client’s hearing profile allows them to anticipate needs, whether it’s fine-tuning hearing aids or offering strategies to manage background noise. As an independent audiology practice, we are not tied to any specific manufacturers, which means we can select the best hearing algorithms tailored to each client’s unique anatomy and hearing profile. This deep understanding of each individual’s history, preferences, and lifestyle prevents the need to start from scratch at each appointment, making each visit more efficient and effective.

Staying Current in a Rapidly Evolving Field

While staff longevity provides invaluable continuity and personalised care, it also enhances our expertise by blending years of hands-on experience with a commitment to staying current with advancements in hearing care. Audiologists who have worked with clients over time are better equipped to guide them through these innovations, helping them make informed decisions about when to upgrade devices or try new treatments.
At Victorian Hearing, our audiologists remain dedicated to professional development and are actively involved in the latest research and technological innovations. We regularly attend and present at industry conferences, with Nicole and Sandra both having delivered presentations on hearing aid technology to industry professionals. This dedication ensures our clients receive the most recent advancements in hearing care, combined with the personalised support that only comes from a long-term relationship.

Creating a Positive Client Experience

In addition to technical expertise, staff longevity greatly enhances the overall client experience. Walking into a clinic and being greeted by familiar faces creates a sense of comfort and reassurance. Clients know they’re in the hands of professionals who truly understand their hearing journey and are genuinely invested in their well-being. This consistency not only builds trust but also fosters a positive environment where clients feel supported at every stage of their care.

At Victorian Hearing, we understand the importance of continuity throughout the entire client experience. From the friendly front desk staff who answer your calls and schedule appointments to the audiologists who fine-tune your hearing aids, having the same team supporting you at every step provides invaluable reassurance and confidence in your care.

Your Hearing Health Journey Starts Here

If you’ve been hesitant to book a hearing assessment, there’s no better time than now. We invite you to experience the Victorian Hearing difference. Whether you’re new to hearing loss or have been managing it for years, our experienced team is here to support you every step of the way.
Book an appointment today and start your path towards better hearing and well-being. Together, we’ll ensure that your hearing care is as personal, effective, and comforting as possible.

Victorian Hearing is your local, independent, and Australian owned and operated audiology practice. With ten clinics across Melbourne, you are sure to find a friendly smile and support from the Victorian Hearing team. Call  (03) 9558 8842 or book online.